The Total Economic Impact™
Of Gett Ground Transportation
Management Platform
Cost Savings And Business Benefits Enabled By Gett Ground Transportation Management Platform
JANUARY 2022
162
%
Return on investment (ROI)
Gett provides a technology platform to help
organizations manage corporate ground
transportation spend.
Gett commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying its ground transportation management (GTM) platform. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Gett's GTM platform on their organizations.
Time savings on processing ground travel
expense claims.
Total cost savings on rides. Gett consolidates ride options from different vendors on its platform, allowing users to compare prices and select the most affordable option, without having to compromise on convenience. The easy access to lower-priced rides helped the organization save about $52,000 over three years.
Time savings on processing ground travel expense claims. The organization’s finance team used to spend hours each month manually processing employees’ expense claims submissions — verifying trip details, following up on discrepancies and errors, etc. Gett helped to automate the entire ground travel expense management process, saving the organization close to 1,000 hours over three years, translating to $22,000 in resource savings over three years.
Executive Summary
Leading organizations need tools to manage and
control their spend in real-time as well as to ensure safety of their employees.
TEI FRAMEWORK AND METHODOLOGY
From the information provided in the interviews, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in the Gett ground transportation management platform.
The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Gett's GTMplatform can have on an organization.
Insight on its carbon footprint. Gett helps the organization keep track of the number of miles its employees have traveled, including carbon emissions estimated based on the types of rides they use. Organizations can also report these findings to executive bodies or legal entities.
Improved employee experience. The interviewee reported that employees are enjoying the convenience and flexibility of using Gett. The app is user-friendly and provides the same convenience that employees would find in any consumer-facing app that they would usually use.
Multiple suppliers and contracts without one central consolidated approach. The organization was partnering with Gett and one another big supplier with which it had a central contract. However, it was not mandated to prioritize partners over other vendors. Employees were using whatever was convenient for them at the time.
From the information provided in the interviews,
Forrester constructed a Total Economic Impact™
KEY CHALLENGES
Prior to investing in Gett, the organization’s ground transportation budget went largely unmanaged. It had limited visibility to understand why some of its employees were using taxis and where they were traveling to and from. There were no mandates or policies on what sort of transport (e.g., ride hail, black axis, private hire cabs, etc.) should be used depending on the reason for the journey or the seniority level within an organization. Employees had no choice but to use their provider of choice and had to follow outdated legacy workflows for planning, booking, and submitting expense claims.
Key Challenges
vs
GETT Deployment
GETT DEPLOYMENT
By deploying Gett's ground transportation management platform, the organization hoped to streamline its ground travel expense management processes and consolidate different suppliers into one experience, without compromising on convenience or safety for employees.
Interviewed Gett stakeholders and Forrester analysts to gather data relevant to the industry and solution.
DUE DILIGENCE
Interviewed the decision-maker of an
organization using the Gett GTM platform to
obtain data with respect to costs, benefits, and
risks
FINANCIAL MODEL FRAMEWORK
Constructed a financial model representative of the interview using the TEI methodology and
risk-adjusted the financial model based on
issues and concerns of the decision-maker
DECISION-MAKER INTERVIEW
CASE STUDY
Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology.
TOTAL TIME SAVINGS ON EXPENSE CLAIMS SUBMISSIONS
When Assessing Fraud Detection Solutions For Your Organization
For this financial model, Forrester assumes it would have taken employees 5 minutes to submit each expense claim.
INSIGHT ON ITS CARBON FOOTPRINT
In the past, the monthly ride overview was presented as an expense claim, which made it difficult for the interviewee’s organization to translate that into mileage or carbon emissions. Gett helps the organization keep track of how many miles employees have traveled, including details on associated carbon emissions based on the ride type, and provides it with the opportunity to monitor and report the findings to executive bodies or legal entities.
Risks
The interviewee reported that the organization’s employees are enjoying the convenience and flexibility of using Gett’s GTM platform. The app s user-friendly and provides the same convenience as employees would find in any consumer-facing app that they usually use.
Results
IMPROVED EMPLOYEE EXPERIENCE
2
3
1
Modeling and assumptions
A factor that could impact the realization of
this benefit is existing practices on expense
management.
To account for these variances, Forrester
adjusted this benefit downward by 10%, yielding a three-year, risk-adjusted total PV of over $12,000.