Customer Success Plan for Auralis - External
Team Paperflite
Team Auralis
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Customer Overview
Auralis AI is a leading provider of generative AI solutions designed to transform customer support operations across various industries.
Headquartered in San Francisco, with additional offices in Norway and a growing presence in India, Auralis AI offers a comprehensive platform that enhances customer interactions through intelligent automation and real-time insights.
Re-engage cold or inactive leads with personalized, trackable content experiences.
Centralize and repurpose existing assets across the buyer journey with minimal manual effort.
Leverage analytics to understand content consumption and inform follow-ups.
Increase Prospect Engagement & Conversion
Streamline Sales Content Delivery
Gain Actionable Insights on Buyer Intent
Key Objectives
Tailored collections to improve relevance in outreach and demos.
Microsites and follow-ups aligned to lead status (e.g., no-show, cold post-demo, engaged not booked).
Enable teams with a single source of truth for all sales content in various formats (PDFs, decks, videos, URLs).
Personalized Microsites for Strategic Accounts
Decision Makers
Davis Rajan - Sales Head Jude Rosario - CEO
Segment-Based Nurture Campaigns
Sales Enablement & Internal Alignment
Use Cases
Points of Contact
Customer Overview
The following project plan outlines the implementation milestones for your Paperflite Onboarding.
The plan includes key milestones such as Onboarding and Platform Customisation. Target dates are provided for each milestone, designed to ensure completion of all steps within a standard timeline. This structured approach aims to guide our collaboration effectively and achieve your objectives seamlessly.
Milestone 1
Microsite Launch & Early Validation
Objective
- Upload and customize a microsite for one key prospect
- Track engagement metrics (opens, views, time spent)
Deploy first strategic microsite and test engagement
Objective
- Launch microsites for key lead segments (no-shows, cold leads)
- Monitor email and content engagement per segment
Re-engage leads using tailored microsites
Objective
- Identify top-performing assets using analytics
- Launch nurture campaigns and plan vertical-specific rollouts
Refine content and expand usage
Week 1–2
Week 5–8
Week 3–4
Milestone 2
Segment-Based Campaigns
Milestone 3
Microsite Launch & Early Validation
Onboarding Milestones
Next Steps
This shared document serves as your central hub for collaboration with your assigned Paperflite team throughout your success journey. Here, you'll find everything you need to understand the process and seamlessly work with us to achieve your goals.
Along the left side of this document, you'll see a list of pages that will read you in on everything our customer success team has planned for you. Feel free to explore the other pages to gain insights into the upcoming steps and prepare any questions you may have for our team.
We’re eager to create something great together and make your experience with us effortlessly brilliant!
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