What sets us apart?

About us
FirstService Residential
simplifying property management. We partner with boards of directors, owners and developers to enhance the value of every property and the life of every resident. Our local experts have the expertise to anticipate needs and respond with our unique solutions.
We work with many property types including:
01
Low-, mid- and high-rise condominiums and cooperatives
02
Multi-family, investor-owned rental, and REO properties
03
Highly-amenities large-scale master-planned communities
04
Lifestyle and active adult communities
05
Developer-controlled communities
06
Single-family and townhomes
We believe property management goes beyond properties. It is about peace of mind. Our proactive approach, responsiveness, and dedication to simplifying life as a board member are why thousands of communities across the US and Canada choose FirstService Residential to manage their properties. Our scale enables us to provide unique resources and solutions for challenges of any size or level of complexity.
Diversity and inclusion are at the core of who we are. Our commitment to these values is unwavering across the communities we manage and within our organization. Our associates form the heart of FirstService Residential. We owe our success to these talented property management professionals who share their diverse knowledge and experience daily with our communities. We value their commitment to the board members, homeowners, and residents.

Together we make life, simplified.

Core values

FirstService Residential
Our Core Values are the principles that shape how we support your board, your residents, and your long-term vision. By holding ourselves to these standards, we ensure that every action we take reflects integrity, accountability, and a genuine commitment to your community’s success.
The success of a community depends on the strength of the people and partners who serve it
Improve it
We are open-minded, collaborative, and relentless in our efforts to enhance and simplify life for our associates and customers.
Aim high
We are passionate about being the best at what we do. By attracting and developing great people, we define service in our industry.
Own it
Each of us is accountable. We deliver what we promise with perseverance, integrity, and open communication.
Build great relationships
Relationships based on respect, trust, and effective communication are the cornerstone of our success.
Do what’s right
Our customers trust us to do what’s best for their community. We are guided by our ethics and customers’ interests in everything we do.
Be genuinely helpful
Serving is in our DNA. Whether it’s opening a door with a friendly smile or tackling a problem, being genuinely helpful is what defines us.

Global Service Standards

Delivering exceptional service requires consistency, accountability, and a shared commitment to excellence. Our Global Service Standards provide that framework.
They outline how we show up for residents, support your board, and represent your community every day. By holding ourselves to these standards, we ensure that every interaction is marked by professionalism, respect, and a genuine focus on enhancing the lives of those we serve.
  • We know our Mission, Core Values, and Global Service Standards and delight our customers by living them every day.
  • We fulfill our Mission through our diverse and empowered associates who collaborate to proactively improve our service.
  • Every interaction matters. We engage with friendly greetings and a sincere offer to assist. Our communications are accurate, clear, and reflect a respectful, warm, and professional tone.
  • We listen with genuine curiosity and empathy. We seek clear understanding and ensure we have met expectations.
  • We respond to all communication with a sense of immediacy. When a resolution cannot be provided right away, we communicate a clear set of expectations and a timeline.
  • We always practice the 15-10-5 rule. At 15 feet away make eye contact; at 10 feet smile, stand if you are able, acknowledge; at 5 feet offer a welcoming greeting.
  • When providing assistance, we show others the way rather than pointing in a general direction.
  • We show respect and appreciation for others and foster a constructive work environment and trustworthy reputation by always speaking positively about our residents, colleagues, and our organization.
  • Safety and security are everyone’s responsibility. We follow safety policies and procedures, and we know our individual and collective roles in emergency situations.
  • Display our brand with pride. Our personal image, attire, and workspace reflect our brand. We want residents to recognize our company, and proudly and consistently exhibit our brand.
  • We seek, embrace, and provide honest and timely feedback to improve our service and ourselves.
  • We protect the privacy of our clients, residents, and associates, as well as our company’s assets and confidential information.
  • We are always fiscally responsible and bring value to our communities and to our business.