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AI Role-Play Simulation Pilot

Global ComEx

Agenda

Paperflite Inc Overview & Paperflite's Expertise

Context & Objective of the Pilot

Stakeholders & Responsibilities

On-boarding plan & timeline

Paperflite is a modularized full-funnel, & adaptive, revenue enablement platform.

Full-funnel

Adaptive

Revenue enablement

Platform

From lead to advocacy

Always on AI

Sales content to REV intelligence platform

Multi-pronged product suite

Paperflite is your trusted revenue enablement partner with over 10 years of experience, solving challenges for 500+ businesses worldwide—on a mission to connect GTM teams and buyers with content that drives revenue

The Future
of sales coaching:

Adaptive Intelligent Real time

Let reps simulate conversations with actual buyer profiles before the real call.

Assess readiness with role-specific, high-stakes simulations — no guesswork, just clear signals on rep capability.

DRY RUN

SCENARIO-BASED

With Buyers

Training

Growing Securely with User-Base

Over 300 Happy Customers

*Some of the compliance measures are extended from third-parties and integration partners

Completion of service organization controls (SOC) 2 & 3 reports, attesting to our commitment to controls

Technology/Others

Data is encrypted in transit using TLS. analytics is kept under control and is sent to our sub-processors via TLS

Logistics/Industries

Compatible & native applications across ios (ipad & iphone) and android operating system

Fashion/Retail

Utmost priority for data with pci dss level 1 security in place with aws and mongo-db

BFS/Insurance

Extensive set of industry-standard certifications with regular auditing to ensure compliance in the medical field

Life-Sciences

Paperflite Deep Expertise in Medical Aesthetics -

Proven Sales Enablement Across Global Aesthetics Brands

Paperflite works closely with leading medical aesthetics brands to support complex, high-consideration sales across field reps, trainers, and partners.

We understand the nuances of regulated content, in-clinic selling, education-led engagement, and your buying cycles.

Supporting sales, clinical education, marketing, and customer success teams across injectables, devices, and skincare portfolios.

Proven Outcomes Across Global Medical Aesthetics Sales Teams

Secure training ground for pre-field practice 
Judgment-free learning that builds rep confidence 
Up to 60% faster readiness for live in-person conversations.

Training &  Readiness

Learn anywhere with mobile-first, offline access 100% more accessible content for reps on the move  
Less last-minute dependency on managers and train

On-the-Go  Learning

20–30% faster readiness after launches and updates Consistent clinical and commercial messaging

Commercial &  Field Impact

90–100% rep adoption via phased, role-based rollouts 25–35% less time spent searching for content 
More rep time selling, less time hunting

Adoption &  Efficiency

Program Objectives:

- Tailor brand FABs to customer needs and pain points
- Strengthen product storytelling and call confidence
- Reinforce consistent use of IMPACT Selling skills
- Enable measurable tracking of selling effectiveness
- Reinforce classroom learning through continuous application
- Improve overall customer conversation outcomes

For Individuals:
• Builds selling skills and confidence during customer interactions
• Provides a safe, judgment-free learning environment
• Enables dry runs and practice before live customer calls
• Offers multiple, continuous ways for reps to improve performance
For the Organization:
• Drives efficiency and consistency in selling approach across countries and teams
• Reinforces standardized messaging and best practices
• Improves visibility into skill adoption and performance gaps
For Customers:
• Creates more relevant, tailored, and value-driven interactions
• Improves overall customer experience and engagement

Why are we doing this?

Expected benefits:

Context and Objective of the Pilot

The Galderma X heySales Pilot

NUMBER OF USERS

PILOT DURATION

TERRITORY / MARKET

4 months

Australia

Ownership & Governance

Country Stakeholders

Success Metrics

Pilot Owner (Galderma): Karina

Pilot Owner (heySales): Parvati

Steering / Review Cadence: Weekly check-in call
(Parvati, Karina, Ivee Ballesteros, Ann Johnstone and Rachel Kahl)

Ivee Ballesteros - Commercial Excellence Manager, JPAC

Andy Chou - Head of Commercial Operations JPAC

Ann Johnstone - Senior Sales Training & Development Manager Australia

Rachel Kahl - Sales Training & Development Associate Manager

User adoption and engagement

Readiness and time-to-confidence

Qualitative feedback from reps and managers

Expected responsibilities of L&D, Sales Reps and Line Managers

L&D Manager

Global ComEx and the heySales team will orchestrate the process and provide support to the Country L&D Manager

Support the setup and configuration of the platform 
Define “Trialist” customer type and focus on Advanced IMPACT Selling steps: opening (adoption ladder), questioning, messaging, and objection handling.
Provide local assets and materials to feed the AI platform 
Oversee the country pilot to ensure Sales Reps and Line Managers are engaged and involved

Sales Representatives

Engage with the platform: log in and practice each scenario at least once a month for three consecutive months. All sessions are recorded for feedback from the AI and Line Manager. 
Apply learnings: use AI recommendations in customer interactions and improve call preparation and follow-up 
Track progress: monitor personal metrics on the platform and share feedback on the platform

Line Managers

Monitor engagement: ensure Sales Reps complete the required coaching sessions (practicing each scenario at least once a month for three consecutive months) 
Review feedback: check AI-generated insights and session recordings to provide additional coaching
Track performance: follow up progress metrics and address gaps if needed  
Encourage adoption: motivate the team to actively use the platform and share feedback