Empowering Unilink's Training & Customer Enablement Journey

Transforming Training, Onboarding & Documentation Since 2022

Driving Growth: Unilink's Journey with Paperflite

Getting Started :

• In 2022, Onboarded Unilink onto Paperflite to centralize training, onboarding, and documentation.
• Created a Unified Hub for multiple content types through the Onedrive Integration.
• Made assets easily accessible for both internal teams and external customers.

Expanding Capabilities :

• Introduced curated collections to deliver structured and consistent learning experiences.
• Enabled multi-format onboarding experiences tailored for external customers.
• Supported cross-team access to training materials, client documents, and product guides.

Setting the Stage for Future Growth :

• Rolled out new UI onboarding to improve usability and discovery.
• Leveraged analytics to measure engagement across all content types.
• Began exploring HeySales to enhance the training experience and the way its measured.

Key Outcomes and Benefits

Unified Content Hub

Centralize all formats of training, onboarding, and documentation in one hub for easy access and management.

Consistent Internal Training

Deliver consistent internal training through curated, trackable collections, ensuring all teams are well-equipped.

Seamless External Onboarding

Provide seamless onboarding to external customers with rich, multi-format experiences, enhancing their initial journey.

Deeper Content Insights

Leverage analytics for better visibility into content usage and effectiveness, enabling data-driven optimizations.

Building a Unified Content & Training Ecosystem

Our strategic objectives have centered on creating a comprehensive content ecosystem. We aim to deliver consistent internal training, provide seamless external customer onboarding, leverage analytics for deeper insights, and fully integrate our content platforms. This commitment ensures all stakeholders receive timely, relevant, and engaging information.

200+

Assets Centralized

A growing, organized content hub for all needs.

1,000+

External Views

Expanding Unilink's reach and stakeholder engagement.

4,500+

Minutes Spent

Deep content consumption, showcasing effectiveness.

150+

Frequently Shared

Empowering teams with high-value, ready-to-use content.

Unlocking the Next Level of Value: Turning Insights Into Measurable Business Impact

Sales Empowerment

• Create impactful prospect touchpoints with tailored content.

• Utilize dynamic deal rooms for personalized engagement at scale.

• Enable sales and marketing teams to personalize multi-format content.

Unified Content

• Migrated all content and processes from Doc360 into Paperflite, eliminating platform silos and creating one centralized hub for knowledge management.

• Establish one platform for all content needs, simplifying access and management.

Deeper Insights

• Integrate HeySales for deeper engagement metrics and streamlined learning.

• Move beyond "time spent" to understand granular content consumption patterns.

• Track engagement patterns and spot drop-offs to improve outcomes.